Who we are
ClearRove operates the website at clearrove.com and the ClearRove product at app.clearrove.com, an AI-native CRM that includes the Rove AI assistant. This policy explains what information we handle and why. If you have a question about privacy, email chris@clearrove.com.
Scope
This policy covers visitors to clearrove.com and users of the ClearRove product, including workspace owners, admins, and workspace members. Where a company subscribes to ClearRove on behalf of its team, that company controls its workspace data and we process it on their behalf to provide the service.
Information we collect
Account information. Name, email address, workspace name, role, and authentication details used to create and secure your account.
Workspace CRM data. The records customers upload or create in ClearRove — companies, contacts, deals, notes, tasks, and activity history — including any fields customers choose to add.
Content submitted to Rove. Chat messages, questions, call debriefs, pasted notes, and voice notes where a customer uses that feature, plus the drafts and suggestions Rove produces in response.
Billing and contact information. Plan and subscription details, invoicing contacts, and anything you send us through the contact form or by email.
Technical logs. IP address, browser and device information, timestamps, pages and features used, and error or diagnostic events.
How we use information
We use information to provide and operate the CRM and Rove AI features, authenticate users, keep the service secure, respond to support requests, fix and improve the product, handle billing, and communicate with you about the service. Workspace CRM data is processed to deliver the service to the customer whose workspace it belongs to.
Rove AI and model providers
Rove uses AI models, accessed through our AI infrastructure providers, to draft CRM updates, write summaries from debriefs, answer questions about a workspace, and suggest next steps. To generate a response, those providers process the prompt and the content included with it.
We do not sell customer CRM data, and we do not use customer workspace data to train public foundation models. Where the product requires confirmation, Rove stages a change and a person confirms it before anything is written to the CRM.
Legal bases
For users in jurisdictions that require a legal basis, we rely on: performance of a contract (providing the service you or your employer signed up for), our legitimate interests (security, abuse prevention, product improvement), consent where consent is required, and compliance with legal obligations.
Sharing
We share information with service providers who help us run ClearRove — hosting and infrastructure, authentication and database services, AI inference providers, email delivery, payment processing, and any analytics we use — each acting on our instructions and under confidentiality obligations. We also disclose information when required by law or valid legal process, to protect our rights or user safety, and in connection with a merger, acquisition, or other business transfer, in which case this policy continues to apply to transferred data. We do not sell personal information.
International transfers
ClearRove is operated from the United States, and information may be processed and stored in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for those transfers.
Retention
We retain account and workspace data for as long as the account is active, and afterwards only as needed to meet legal, accounting, or security obligations, or to resolve disputes. We honour deletion requests within a reasonable period, subject to routine backup cycles and any legal hold.
Security
We use reasonable technical and organizational measures to protect information, including encryption in transit, access controls, workspace-level data isolation, and audit logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. To report a vulnerability or suspected incident, email security@clearrove.com.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. Email chris@clearrove.com and we will respond within the time required by applicable law. If you are a member of a customer workspace, we may direct your request to the workspace owner who controls that data.
Cookies and similar technologies
The product uses essential cookies and local storage to keep you signed in and maintain your session; the service does not work without them. Where we use analytics to understand aggregate site usage, we keep it minimal and do not use it to build advertising profiles. You can clear or block cookies in your browser, but signing in will not work without the essential ones.
Children
ClearRove is a business product and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
California and other US state privacy rights
If you are a resident of California or another US state with a comprehensive privacy law, you may request access to, correction of, or deletion of your personal information, and request a copy of it. We do not sell personal information and we do not share personal information for cross-context behavioral advertising as those terms are commonly defined. We will not discriminate against you for exercising these rights. To make a request, email chris@clearrove.com.
Changes to this policy
We may update this policy as the product and our practices change. We will post the updated version on this page with a new date, and for material changes we will provide notice through the product or by email.
Contact
ClearRove — privacy questions: chris@clearrove.com. Security reports: security@clearrove.com.